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Strengthening Relationships Through Emotional Intelligence

“In organizations, real power and energy are generated through relationships, and the capacities to form them are more important than tasks, functions, roles and positions.”

Margaret Wheatley

WHAT IS EMOTIONAL INTELLIGENCE (EI)?  

Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

Emotional intelligence (EI), as defined here and assessed in the Emotional Quotient Inventory (EQ-i 2.0), reflects one’s overall well-being and ability to succeed in life.

WHY IS EI IMPORTANT?

Your people will lead with more power, collaborate more effectively, and make stronger connections with your customers.

While emotional intelligence isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas. Emotional intelligence is also not a static factor — unlike cognitive intelligence (IQ), one’s emotional intelligence can change over time and can be developed in targeted areas.

EMPLOYEE DEVELOPMENT

Our Emotional Itelligence 2.0 Assessment (EQ-i 2.0) measures the interaction between a person and the environment he or she operates in. Assessing and evaluating an individual’s emotional intelligence can help establish the need for targeted development programs and measures. This, in turn, can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential. The development potentials the EQ-i 2.0 identifies, along with the targeted strategies it provides, make it a highly effective employee development tool.

SELECTION AND CRITICAL SKILL DEVELOPMENT

The EQ-i 2.0 is versatile in workplace environments and can be used by employers — via HR and OD consultants, psychologists, or EQ-i 2.0 certified professionals — as a screening tool in hiring, leading to the selection of emotionally intelligent, emotionally healthy, and the most- likely successful employees.  Research by Multi-Health systems, the source of the EQ-i 2.0 assessment, has determined the top five EI attributes must highly correlated with success in a variety of occupations.  That information can help you select the right candidates, and target your skills development with your team.   See an example in the sidebar.

ASSESSMENT SERVICES

EQ-i 2.0 reports are available for the individual contributor (Workplace Report) and the leader (Leadership Report).  The leadership report additional content to allow leaders to see their IQ assessment through the lens of a leadership model and it allows them to compare their EQ scales in comparison with data from known effective leaders.  Group reports showing average performance across a selected group of participants.  Both individual and leader reports are available in individual and 360  versions.  The EQ 360 reports provides the learner the perspective of how they are viewed by managers, peers, direct reports, family and friend, and others who have a perspective on their level of EI.

To review a sample of one of the available reports, click on the appropriate icon in the bar below.